Terms of Service

Last Updated: June 15, 2026

Welcome to ThePokeMonsters LLC. By accessing our website and purchasing products from us, you agree to be bound by these Terms of Service.

1. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use this website and make purchases.

2. Products

ThePokeMonsters LLC sells Pokémon-related collectibles, including mystery slab products and other trading card items.

By purchasing a mystery product, you acknowledge and agree that:

  • Contents are randomized unless otherwise stated.

  • Specific cards, grades, values, or pull rates are not guaranteed.

  • Product images may be for illustrative purposes only.

  • Variations in product contents are expected and are not grounds for refunds, returns, or chargebacks.

3. Pricing and Payments

All prices are listed in U.S. Dollars (USD).

We reserve the right to:

  • Change product prices at any time.

  • Correct pricing errors.

  • Refuse or cancel orders for any reason.

  • Limit quantities purchased per customer.

Payment must be successfully received before an order is processed and shipped.

4. Shipping

Orders are typically processed and shipped within 14 business days of purchase unless otherwise stated on the product page.

Shipping times may vary due to carrier delays, weather conditions, holidays, or other circumstances outside of our control.

Customers are responsible for providing accurate shipping information. ThePokeMonsters LLC is not responsible for orders delayed, lost, or returned due to incorrect information provided by the customer.

5. No Returns, Refunds, or Exchanges

ALL SALES ARE FINAL.

ThePokeMonsters LLC does not accept:

  • Returns

  • Refund requests

  • Exchanges

  • Cancellations after an order has been placed

This policy applies to all products sold through our website, including mystery products and sealed collectibles.

By completing a purchase, you acknowledge and agree that you are purchasing a randomized collectible product and waive any claim for dissatisfaction with the contents received.

Nothing in these Terms limits any rights that cannot be waived under applicable law.

6. Giveaways and Promotions

From time to time, ThePokeMonsters LLC may offer promotional giveaways, contests, or sweepstakes.

Participation in any giveaway is subject to separate official rules, which will be posted when applicable.

We reserve the right to:

  • Modify giveaway rules.

  • Disqualify fraudulent entries.

  • Cancel, suspend, or terminate promotions at any time.

Void where prohibited by law.

7. Intellectual Property

All content on this website, including text, logos, graphics, product descriptions, designs, and images, is the property of ThePokeMonsters LLC and may not be copied, reproduced, distributed, or used without written permission.

8. Pokémon Disclaimer

ThePokeMonsters LLC is an independent retailer.

We are not affiliated with, endorsed by, sponsored by, or associated with The Pokémon Company, Nintendo, Game Freak, or Creatures Inc..

All trademarks, copyrights, and intellectual property belong to their respective owners.

9. Limitation of Liability

To the fullest extent permitted by law, ThePokeMonsters LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the applicable order.

10. Chargebacks and Fraud

Customers agree to contact ThePokeMonsters LLC before initiating a chargeback or payment dispute.

We reserve the right to challenge fraudulent chargebacks and provide transaction records, shipment records, and customer communications to payment processors and financial institutions.

11. Account Suspension

We reserve the right to refuse service, cancel orders, suspend accounts, or restrict access to our website for violations of these Terms or suspected fraudulent activity.

12. Changes to These Terms

ThePokeMonsters LLC may modify these Terms of Service at any time. Updated versions will be posted on this page with a revised effective date.

13. Contact Information

ThePokeMonsters LLC
Email: [Insert Support Email]
Website: [Insert Website URL]

By using this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.